/ Choose the product type (top, bottom, accessories, etc).
/ View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, composition, reference code and price.
/ Select an item of clothing and click 'Buy Now'. You can then choose to continue shopping or to checkout.
/ If you wish to continue shopping, repeat the process.
/ Proceed to View cart and checkout. Review your shipping address and make sure all the details are correct.
/ Proceed to checkout, and then click on continue to next step.
/ If you have a discount code, key it in the discount tab.
/ Select a payment method: Paypal, Credit Cards, ipay88 or bank deposit.
/ Click confirm my purchase.
/ You will receive an email confirming your order.
/ Malaysia Shipping (Free Nationwide for purchase above RM55)
Milktee understands that your experience will not be pleasant if your purchase do not arrive sure and fast. We constantly search for the most reliable and convenient delivery channel for all our orders.
We deliver within 1-2 working days and we do that for a flat rate of only RM5.
What makes it even better is that all orders with total RM55 and above will have the shipping charge waived automatically!
All subsequent shipping will be charged accordingly
Your dispatch email will include a tracking number and you will be able to track the progress of your parcel. (Please understand that sometimes the tracking update may take up to 24 hours)
For more detailed arrangements please feel free to contact contact us :)
/ International Shipping
Shipping to Singapore is charged on a flat rate basis, regardless of the weight of your parcel. Standard and Express shipping services are available for most of the countries that we ship to.
SINGAPORE Express : SGD 10 / 2 - 4 Days / Free for purchase over SGD 100
Shipping to other coutries will be decided upon order confirmed, please feel free to contact us for details and we can calculate the shipping for you
/ I Have Received a Faulty Item
We want all our customers to receive top quality goods , but in the rare event of receiving a faulty item, please contact our Customer Service.We will aim to resolve any issue with a faulty item as quickly as possible.
/ I Have Received an incorrect Item
If you have received an incorrect item in your order, let us know straight away by contacting our Customer Service. We will try to sort it out as quickly as possible.
/ An Item Is Missing From My Order
Sometimes we don't send everything you've ordered at the same time, so first of all, check your dispatch emails to see if any of your items will be arriving separately.
If something is missing then please get in touch with Customer Service.
/ What payment method can i use to make my purchase ?
We accept payment via Paypal , ipay88 , Credit Cards , Bank Transfers and Cash Deposits.
/ Is it safe to use my credit card on the website?
Yes, Safer than it has ever been. All data is transmitted SSL-encrypted. For payments with Credit Cards , Paypal only accept SET transactions (secure electronic transactions) . After verifying that the card is included in the SET system, Paypal will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.
/ Why might my credit card be refused?
Your credit card may be refused for any of the following reasons:
- The card may have expired. Check that your card is still valid. - You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit. - You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
/ What is your return policy ?
You can return any item within 14 days of receipt for a refund, or you can exchange it for a different size or colour. Just note down the details of your replacement on the returns card that came with your order.
We will refund the price you purchased your item at. This includes sale items.(with the following exceptions)
Items offered at 50% or more off the original price are final sales.
Items offered at 30% to 49% off the original price will be eligible for exchange only. They will not be eligible for refund.
All goods will be inspected on return.
The goods are your responsibility until they reach our warehouse, so make sure its packed up properly and will not get damaged on the way.
If the goods are faulty , return postages will be bear by us.
We recommend you obtain proof of postage.
/ How do i arrange for a pick up ?
You can arrange a shipment online here (http://www.poslaju.com.my/shippingtools.aspx#section1) or you can call our customer service for assistance.
/ Have you received my returned items?
As soon as your return has been received and checked by our warehouse, we will email you to let you know. In the unlikely event that you have not received an email within 10 days of returning your items, contact our Customer Service and we shall get back to you within twenty-four hours.
Milktee Clothing C-3-5 Setia Walk / 3 Persiaran Wawasan 47160 Puchong Selangor Malaysia
Contact : + 60 122 783 690
/ Can i exchange my items ?
You can exchange any item within 14 days of receipt for a different size or colour. Just note down the details of your replacement on the return card that came with your order.
What should i do for an exchange? *UPDATED 2013 MAY 14*
Our website is not yet ready with an "exchange" button, so please simply place a new order at the website for now and select "CASH DEPOSIT" as the payment method, and contact us before proceeding with payment if any
As soon as your return has been received and checked by our warehouse , we will arrange to post out the exchanged items. The goods are your responsibility until they reach our warehouse, so make sure its packed up properly and wont get damaged on the way.
We recommend you obtain proof of postage.
/ Can i exchange my items at your store?
Yes , you are always welcome to visit us . Please contact Customer Service if you plan to drop by.
Milktee.nu - International Online Fashion Malaysia Brand
Milktee is a pioneer online shop in Malaysia, specifically an online boutique with a brand focused on comfy, casual and stylish fashion.
Milktee carries a wide variety of quality items ranging from blouse, t-shirts, cardigans to handbags, scarfs, tank tops, shoes, watches and accessories.
All our items undergo strict quality control measures and we offer 14-day returns.